Here at The Black Ravens, we specialize in bringing you all the best in alternative clothing and accessories, from Gothic, Punk, Hippie items and more. We are glad to have you with us and look forward to you joining our tens-of-thousands of customers! We ship your items within 24-48 hour of you purchasing and so once shipped, your item may take 7-14 days to arrive (free promo item may take a bit longer, about 3-5 weeks). Please don't panic if it does not show up immediately, it's on its way and is sure to please you when it arrives! :)

We offer a 100% satisfaction guarantee.  

How long does it take for an order to arrive?

 This depends on the product ordered.  Most items will usually arrive in about 7-14 days. Free gift items may take a bit longer but should easily arrive within 3 weeks.

How do I track my order?

If we include tracking information with your order, you can view it from Track my order page at the footer menu. By entering your tracking number, you will see an estimated delivery date under the order details.

I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products and so we use a different shipping method depending on the size and weight of the product. This means that you may receive one item before the next. But don't panic if you don't receive all of your items at once…they are on the way :) 

Why have I not received any order confirmation details?

Most times this is the email entered in the checkout process has a typo. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. 

If you believe you may have entered your email wrong please contact us and we will fix it for you.

What is your refund policy?

We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. We even offer free returns and replacements should you want to change the size of an item!

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at support@theblackravens.com where we will promptly get back to you!